General FAQs

How can I contact customer service?

If you have any questions or concerns about your ticket or our conference, please email us at [email protected].

We do our best to reply to all emails within 24 hours.

Can I register with a purchase order?

Yes! You can purchase one or multiple passes with a Purchase Order by filling out the form found here:

https://www.theeducatorsummit.com/purchase-order-registration

I need to set you up as a vendor. Can you please send me your W-9, address, etc.

Click here to download our W-9.

Our address is:

The Educator Summit

ATTN: Accounts Receivable

PO BOX 204

Owensville, MO 65066

For additional billing questions, please contact our accounting team at [email protected]

Can I get professional development hours for attending? Do you provide a certificate?

You sure will! Your personalized certificate of attendance will land right in the email inbox you used to register for The Educator Summit.

PLEASE NOTE: Your certificate will show the total cumulative hours you completed, rather than a session-by-session breakdown. Since our sessions vary in length, not all of them count for a full hour.

You can expect your certificate shortly after the summit concludes (end of the 90-day access). Be sure to keep an eye on both your Inbox and Spam folders for your certificate, just in case.

If you need your certificate sooner, please reach out to [email protected].

Where are the handouts?

Handouts can be found on the same page as the presenters session recording. Please be sure to download all materials while you have access to the portal. Once your account has expired, you will not be able to download these handouts without an additional charge.

What is your refund policy?

We stand by the quality of The Educator Summit. If you are not satisfied with your experience within 30 days, let us know. We will offer a full refund or work with you to make it right. Your satisfaction is our top priority.

I am interested in sponsoring this event. Who should I contact?

Thank you for your interest in sponsoring our event. Please email [email protected]

Viewing Experience FAQs

Can I record these session or can I get the presenters slide deck?

No, you may not record or film any part of the sessions. Slide decks will not be available.

How do I watch the sessions?

Once you have registered, you will simply log into your Educator Summit account and you will see “Course Library.” Click on the session you wish to watch.

HELP! I can’t log in! I don’t remember my password!

To reset your password:

Go to the login portal and click "Forgot Password."
Check your email for a reset link, which will arrive within 10 minutes.
Be sure to check your spam/junk folder, as these automated emails are often filtered there.

If you need assistance, please contact us at [email protected].

Why didn’t I receive a registration email?

First-Time Attendees: All registered participants will receive a confirmation email shortly. If it does not appear in your inbox, please check your spam folder.
Returning Attendees: You can log in right away using your previous credentials. No new confirmation email will be sent.

If you suspect an error in your registration (such as a typo in your email address) or need assistance, please contact us at [email protected].

Do you offer closed captioning?

You may view this content with Live Captioning in Google Chrome

Follow these steps:

Download Google Chrome if need
In the upper right-hand corner click on the 3 dots and select "More Tools."
Click on Settings from the list
Scroll to Advanced section, then click to expand.
Scroll to Accessibility section and turn on the Live Captioning Toggle

Company Policies

Policies & Notices

Please visit our Policies & Notices page to learn more!